So you get a job in customer service, and your boss says your dealings with customers are going to be monitored for "quality." No, you won't be on CCTV — you'll be wearing a watch-sized device on your wrist that tracks your emotions by measuring heart rate, your location, body temperature, and skin moisture levels. This device will be sending your data via bluetooth to a central database. If you get too angry or too sleepy while dealing with a customer, your boss will be alerted with a message. Too much anger, and you might be fired. It sounds like something out of a Philip K. Dick novel, but it's actually a realistic application for a piece of technology called the BT2, released today by Exmocare.
According to the official Exmocare site:
By interpreting an information-rich, individually-tailored physiological context, we can determine the emotional state of a person wearing an Exmocare device. Emotional information, very simply, can be characterized in two dimensions.Suggested uses are for medical patients who need to be monitored for health reasons. But obviously emotional monitoring extends way beyond cardiac care and blurs into the world of psychological regulation. Don't be surprised when you start seeing customer service jobs being monitored for emotional quality. Here's a picture of the monitoring window the emotional regulator gets with the BT2 device.
* Arousal: How excited is the person?
* Valence: How positive is the person?
Different emotional states are revealed through patterns of these two dimensions. How? Any emotional state leads to a specific change in our body. We can detect these patterns, and to an even greater extent, differentiate between them.
Notes Exmocare helpfully:
The BT2 Control Panel runs silently from your taskbar in reporter mode. In reporter mode, the software checks your physiological and emotional data for dangerous situations and sends status updates and alerts to the website automatically.I'm hoping to follow up on this story, and perhaps get a BT2 to test. If I get one, I'll let you know how accurately it measures my psychological state.
From the Evaluation Kit website, you can monitor anyone's physiological and emotional data from anywhere in the world. You can also view their full history and assign and resolve alerts.